If they are not dispatched in a timely fashion Brinks will be missing the SLA/service, which would significantly impact their business. The pages/text messages have to go out in a timely manner. PageGate is a very critical piece of software. (Even after being one of the first agents to do chat support in addition to my on the phone tech support) Other people around me were moving but - more.Brink's is the world's largest cash management company with an unmatched footprint and customers in over 100 countries.īrinks Security uses PageGate to dispatch pages to the technicians to service ATM related issues based on requests received from the customers. This number is staffed Monday - Friday from 8am-6pm. If you need immediate assistance, please call us at 88. Please note the appointment time you have requested is not confirmed until we speak with you. During this time I tried to move around the company to another position (I was becoming quite bored of fixing systems) and even though my stats were very high and I was reliable, I never even got a side by side or an interview or even an explanation of why i wasn't getting a chance. One of our customer care representatives will reach you to confirm your appointment. With Brinks Home security you get: Great customer service Faster alarm response Comprehensive security We’re looking forward to growing with you to fit your needs, whether it’s expanding your current system or adding smart-home technology that helps you manage your busy lifestyle. Then after getting moved to a new sup on a shift bid, they fired that person before they could take over a team and I had no supervision, no coaching, no one to report to for months until I got assigned to a new sup, then that person left for another job, followed by that lead who then in turn quit as well.
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You can drop deposits in-store, order change, track deposits & change orders, and get next-day advance credit. It became not fun to work there anymore, and while the company did a lot of stuff to make the overall company a joy to work for, that just never trickled down into the culture for tech support. Improve cash management with Brink’s 24SEVEN app. Soon the fun culture that was there was gone and replaced with just a general feeling of "come in, do your job, get paid, go home". After a couple of months in my first manager was fired and replaced with someone else in the company that didn't come from the tech support department. At first the culture there was lively and fun. I came in and fixed systems all day and dealt with the average irate customer, no big deal, my main issues were with the management above the sups. My experience may be a little different then most so take it with a grain of salt, I had good experiences and bad experiences there, I worked in the tech support department, easy enough job. However they did not disclose additional service fees to be charged, in addition. The supervisors,half of the them do not care and the other half is clueless. Brinks offered a 24-hour monitoring fee of 14.99 for a 24-month contract. The team leads are the only people you can rely on for information, but they can't do anything for you but give you information. Management doesnt know whats going on half the time nor can answer any question they you may have because they do not know. When you interview for the position it's only explained about 1/4 of the job description, they add more things on your job description and then tell you it's your job description. THIS IS NOT A FAMILY ORIENTED ENVIRONMENT ITS REAL CUT THROAT. Overall if you are single a college student or older person with no kids then i feel that it will be a good place to work if you do not have any responsibilities but yourself. 'Weve been using the product for 10 years and it works great and we get excellent technical support.' Sridhar Thotakura Brinks Security. IT's called a no fault policy it doesn't matter what emergency situation you are they do not accept any doctors notes or excuse from the doctors you get still get penalized the same as if you called for a flat tire. Brinks Security uses PageGate to dispatch pages to the technicians to service ATM related issues based on requests received from the customers. I had a miscarriage and ended up in the hospital and still was penalized with an attendance occurrence. If your kid is sick running a fever and you have to leave early to pick them up you will get an attendance occurrence. If you have health issues or disabled this will not be a good fit for you. If you are a Single Parent this is not a good fit job for you.
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